Reservations and payment
Submitting a quote request does not reserve a vehicle. After we confirm your trip details and availability, we will send a fixed quote and secure payment link. Full payment and written booking confirmation are required to reserve your ride.
Your quote includes normal route tolls and airport fees. Gratuity is optional. Additional stops, route changes, or waiting beyond the included allowance may cost extra; we will explain the charge before you agree.
Cancellations and refunds
Cancel at least 24 hours before your confirmed pickup time for a full refund. Cancellations received less than 24 hours before pickup and no-shows are nonrefundable, except for the flight-cancellation and service-disruption provisions below.
Bookings made within 24 hours of pickup follow the same cancellation rule. For round trips, each direction is treated separately using the fare allocated to that trip in your confirmation.
Request cancellation by email at bookings@dreamrideorlando.com or by text/WhatsApp at (407) 705-4189. The time we receive your request determines eligibility. All deadlines use Orlando local time.
We initiate approved refunds to the original payment method within five business days. Your bank may take additional time to post the credit.
Changes and flight disruptions
Contact us promptly if your plans change. Rescheduling depends on availability, and a different route or service may change the price. A change request does not automatically waive the cancellation deadline.
Provide your correct flight number so we can monitor arrival changes. We do not charge waiting fees solely because your flight arrives late. Airport waiting time begins at actual gate arrival.
If a flight delay prevents us from serving your revised arrival, we will offer an alternative for your approval or refund the affected transfer. If your airline cancels your inbound flight, notify us promptly and provide the airline cancellation notice; we will offer rescheduling or a full refund for the affected airport pickup.
Waiting and no-shows
Airport pickups include 60 minutes after actual gate arrival for domestic flights and 90 minutes for international flights. Hotel, cruise-port, and other pickups include 15 minutes after the confirmed pickup time.
Additional waiting, when available, costs $15 per 15-minute period, prorated to the minute. We will contact you before paid waiting begins.
If you have not arrived and cannot be reached after the included waiting period, we may classify the trip as a no-show after attempting both a call and a written message. Contact us immediately if you cannot locate your driver.
Passengers, luggage and child seats
Our SUV accommodates up to six passengers, including children. Luggage capacity depends on your party size and child-seat arrangement. Disclose bags, strollers, and oversized items before booking so we can confirm a safe fit.
Child seats are complimentary when requested and confirmed in advance. Provide each child’s age, height, and weight so we can confirm suitable equipment.
If we cannot provide service
If DreamRide Orlando cancels or cannot provide your confirmed ride, including because conditions make operation unsafe, we will refund the affected service in full. Any replacement arrangement requires your approval.